Terms & Conditions


Privacy Policy

Click PRIVACY POLICY to access the complete GDPR compliant privacy policy.

Here is a summary of our privacy policy

We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.

By using our website, you consent to the collection and use of your information by www.icbagdirect.co.uk. If we decide to change our terms and conditions, we will outline those changes on the website to make sure you are aware of what we do with the details that we collect from you.

By submitting your order, you consent to this transfer. Your personal information may also be used by us and our affiliates to occasionally notify you about important changes to our website, new www.icbagdirect.co.uk services, and special offers we think you'll find valuable.

  • Information collected by this site is used to:
  • Process customer orders
  • Administer and enhance the site and service
  • Issue a unique identifier (e.g. customer login)
  • Monitor customer account status beyond that required for individual purchases
  • Only disclose information to third-parties for goods delivery purposes


We accept all major credit cards. We also use Paypal to process Credit card payments. They are on of the largest and most secure for online payments. You can be sure that your payments will be handled securely. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. All items are charged VAT. For more information visit http://www.hmrc.gov.uk/


Our standard shipping cost apply to all orders per item. This service is available only for UK mainland delivery.

Please note that the Shipping Options available to the customer only become visible after the customer has entered their address!

We plan to ship your order within 24 hours of the receipt of your order if paying with credit card but please allow five days for clearance if paying by cheque. We offer two shipping options for orders within the UK: First Class Next-Day delivery service or UPS within the UK and Second-Class Service. International orders are sent via airmail and overseas delivery times may vary between 7-14 days.

If we are out of stock of any item, you will be advised immediately by email, once your order is processed. You will then be given the option of back ordering, changing the item, or cancelling. For items placed on backorders, we undertake to deliver the stock within 72 hours of such order becoming available.

Refund Policy

We guarantee your satisfaction. All of our products come with a 7 day guarantee.

We offer a 7 day guarantee, which means that if you are unhappy with your purchase, you can return it to us in its original condition (with all shrink wrap intact) within 7 days and we will issue a full refund for the price you paid.

If the item is faulty, we will refund all postage costs you may incur on sending the item to us. If the item is not faulty we will only refund the costs of the item.

This Guarantee is in addition to your statutory rights. Please note that we can process returns and refunds only for items purchased through www.icbagdirect.co.uk

With every order you will receive a returns form; the form will include the address which you are to send the returned package to. Before you return the product you must complete the returns form clearly stating the reason for the return. When you return the product please make sure the form is included in the package.

If you need to reach us, please email us on [email protected] or alternatively, you can call us on 00 44 (0) 2077324040


Unless otherwise specified, the information on this web site is directed solely at those who access this website.

Whilst all effort has been made to ensure that the www.icbagdirect.co.uk site is as accurate as possible, we do not accept any liability for misunderstandings arising from this site. We also make great efforts to ensure the descriptions of each item are a good reflection of the item. However, we do not accept responsibility for any error in these descriptions. We do try to categorise and describe the item in the best possible way to help you make the right choices but cannot be responsible for those choices. The descriptions are to be used as a guide only.

All graphics and text on the site are the property of ICBAG Limited and are copyrighted as such. Picture of each item will be attributed to the author whilst we have the right to the picture itself. If you have any questions or queries arising from this site please do not hesitate to contact us. www.cbagdirect.co.uk shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials in this website.

Certain (hypertext) links in this site will lead to websites that are not under the control of www.icbagdirect.co.uk When you activate any of these links you will leave the www.icbagdirect.co.uk and we will accept no responsibility or liability in respect of the material on any website that is not under the control of www.icbagdirect.co.uk

These exclusions of liability shall not apply to any damages arising from death or personal injury caused by the negligence of www.icbagdirect.co.uk or any of its employees. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

We do take this opportunity to thank you for your interest and custom in www.icbagdirect.co.uk